Frequently Asked Questions

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The Item I want Is out of Stock

We try to have a stock level that will keep up with demand but some popular items may sell out fast.To be notified by email when the item is back in stock, please click on the product size you are wanting. Click on the NOTIFY ME WHEN AVAILABLE and enter your email. You will be notified once the item is back in stock. Please contact our customer support to see if your item is being restocked.

do you have a size guide?

Every single product page has a size guide. Please use these as they help insure you get the right fit. If you are still not sure or think you might fall between two sizes please feel free to contact us.

You will also find a size guide in the bottom of the page

has my order been successful?

You will receive an order confirmation email as soon as your order has been placed. You will receive a 2nd email with tracking information as soon as your order has shipped. If you have not received an email, please contact us.

I made an error in my address, can I correct it?

We have a small window before your order is shipped out where we can attempt to correct the delivery address for your order. Let us know your order number and the correct address and we will try our best.

Were are your products made?

We manufacture our garments in China as the quality the factories offer there is first rate, and they are very reliable producers. When we choose our manufacturing partners, we are always looking to find companies with the most expertise in their area and the quality and scale of manufacturing to satisfy our high standards. Countries such as China, are widely regarded in the industry as some of the best manufacturers in the world — in terms of quality, accuracy, scale, and efficiency. We have long standing relationships with the small number factories we work with and we trust their employment practices and standards of production.

where can I buy mycology products in store?

Cycology ships to most locations via our online webstores. We also have a growing number of retailers internationally that stock our brand. We will publish our retailer list soon but please feel free to contact us if you'd like to find out if anyone stocks Cycology near to where you live. 

can I cancel or amend my order?

Once your order has been placed and you have received your order confirmation, we cannot amend your order. If you wish to cancel the order, we can try up until the point the order has not been picked and packed.